Delivery Policy

At Firkin Official we aim to make your shopping experience smooth, secure, and reliable.

Shipping Partners
We ship orders using trusted international delivery companies including:

• Evri
• DPD
• Royal Mail

All orders are dispatched following the estimated delivery timeframes provided by the courier companies.

Estimated Delivery Times
United Kingdom🇬🇧 2–3 working days
Europe🇪🇺 5–7 working days
United States, Asia & Rest of the World🌍 5–14 working days
Please note that delivery times are estimates and may occasionally vary due to customs processing, holidays, weather conditions, or courier delays.

Tracked Shipping
We use tracked delivery services whenever available so customers can monitor their parcel during transit and stay updated on the delivery progress.
Tracking details will be provided after dispatch.

Returns Policy
We accept returns within 14 days of delivery.
To be eligible for a return:

• items must be unused
• returned in original condition
• include original packaging, accessories, dust bag, lock and key

Return shipping costs are the responsibility of the buyer.
All returns must be sent back to our warehouse in the United Kingdom.

Return Process
To request a return, please contact our customer support team at firkinsupport@gmail.com with:

• your order number
• reason for return
• photos if applicable

Once the return is received and inspected, we will process the refund in accordance with our returns policy.
We appreciate your support and thank you for shopping with Firkin Official.