Privacy Policy

This Privacy Policy explains how Firkin Official (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website or purchase products from us.
We are committed to protecting your privacy and handling your data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

1. Who We Are
Firkin Official is an online fashion accessories store based in London, United Kingdom.
If you have any questions regarding this Privacy Policy or your personal data, please contact us through the contact details available on our website.

2. Information We Collect
When you use our website, place an order, contact us, or interact with our services, we may collect the following information:
Personal Information
  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers)
  • Purchase history
  • Customer support communications
Technical Information
  • IP address
  • Browser type
  • Device information
  • Time zone
  • Website usage data
  • Cookies and analytics data
3. How We Use Your Information
We use your information to:
  • Process and deliver your orders
  • Provide customer support
  • Communicate about your order
  • Improve our website and services
  • Prevent fraud and unauthorised transactions
  • Send marketing communications (only where legally permitted)
  • Comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we process personal data based on:
  • Performance of a contract (to fulfil your order)
  • Legitimate interests (website improvement, fraud prevention, customer service)
  • Legal obligations (tax, accounting, regulatory requirements)
  • Consent (marketing emails and optional cookies where applicable)
5. Payment Processing
Payments on our website are securely processed by trusted third-party payment providers such as:
  • PayPal
  • Stripe
  • Other secure payment gateways integrated into our store
We do not store full credit or debit card information on our servers.
Please review the privacy policies of those payment providers for more information about how they process your data.

6. Shipping & Delivery Partners
To fulfil your orders, we may share necessary information with delivery and logistics providers, including:
  • Your name
  • Delivery address
  • Contact information
This information is shared solely for order fulfilment purposes.

7. Marketing Communications
If you subscribe to our newsletter or consent to marketing, we may send you updates about:
  • New products
  • Promotions
  • Launches
  • Special offers
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We do not sell your personal information to third parties.

8. Cookies
Our website may use cookies and similar technologies to:
  • Improve website functionality
  • Analyse website traffic
  • Remember user preferences
  • Support shopping cart and checkout functions
You can control or disable cookies through your browser settings.
Some parts of the website may not function properly if cookies are disabled.

9. Data Retention
We retain personal information only for as long as necessary to:
  • Fulfil orders
  • Provide customer support
  • Meet legal, accounting, or tax obligations
  • Resolve disputes
  • Enforce agreements
When data is no longer required, it is securely deleted or anonymised.
10. Your Rights Under UK GDPR
Under UK data protection law, you have the right to:
  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request transfer of your data
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us through our website.

11. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
However, no internet transmission or electronic storage system can be guaranteed completely secure.

12. Third-Party Services
Our website may contain links to third-party websites, social media platforms, or services.
We are not responsible for the privacy practices or content of those external websites.
Please review their privacy policies separately.

13. International Transfers
Some of our service providers may process data outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure your information is protected in accordance with UK GDPR requirements.

14. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with the updated revision date.

16. Contact
For any privacy-related enquiries, please contact:
Firkin Official
You also have the right to contact the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)

Last updated: May 2026