Terms & Conditions

Welcome to Firkin Official. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing this website and placing an order, you agree to the terms below.
Please read them carefully before using our website.

1. About Us
Firkin Official is a UK-based fashion accessories brand specialising in jelly bags, handbags, charms, and accessories.
For customer enquiries, please contact us through the contact details provided on our website.

2. Use of This Website
By using this website, you confirm that:
  • You are at least 18 years old or have permission from a parent or guardian.
  • You will use this website only for lawful purposes.
  • You will not misuse the website, attempt to interfere with its operation, or use fraudulent payment methods.
We reserve the right to refuse service, terminate accounts, or cancel orders if fraudulent or suspicious activity is detected.

3. Products
We aim to ensure all product descriptions, images, colours, dimensions, and pricing are accurate.
However:
  • Slight variations in colour, transparency, texture, or finish may occur due to lighting, screen settings, and manufacturing processes.
  • As many products are made from PVC, TPU, recycled plastic, or similar materials, minor differences between batches may occur.
  • Measurements are approximate.
All products are subject to availability.
We reserve the right to discontinue or modify products without prior notice.

4. Pricing & Payments
All prices are displayed in GBP (£) unless otherwise stated.
We reserve the right to change prices at any time without notice.
Payments are securely processed through third-party payment providers such as Stripe, PayPal, Shopify Payments, or other secure gateways available on the website.
We do not store your full payment details.

5. Orders
Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order.
We reserve the right to:
  • Refuse or cancel any order
  • Limit quantities purchased
  • Cancel orders suspected of fraud or resale abuse
If your order is cancelled after payment, a full refund will be issued.

6. Shipping & Delivery
We ship within the UK and internationally.
Delivery times are estimates only and may vary due to:
  • Customs processing
  • Postal delays
  • Weather conditions
  • Carrier disruptions
Firkin Official is not responsible for delays caused by shipping providers or customs authorities.
Customers are responsible for any import duties, taxes, or customs fees charged by their country.
Risk of loss transfers to the customer once the order has been delivered to the shipping address provided.

7. Pre-Orders
Some products may be sold as pre-orders.
Estimated dispatch dates are approximate and may change due to production or shipping delays.
By purchasing a pre-order item, you acknowledge and accept possible waiting periods before dispatch.
If significant delays occur, customers may contact us regarding available options.

8. Returns & Refunds
We hope you love your order. However, if you wish to return an item, please contact us within 14 days of delivery.
To qualify for a return:
  • Items must be unused
  • Items must be in original packaging
  • Protective seals, tags, dust bags, and accessories must remain intact
  • Items must not show signs of wear, damage, perfume, makeup, or use
We cannot accept returns for:
  • Used items
  • Opened cosmetic or hygiene-related items
  • Custom-made or personalised products
  • Items damaged after delivery
  • Sale or clearance items (unless faulty)
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds are processed after inspection and approval of returned goods.
Returns are handled by byers.

9. Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:
  • Your order number
  • Clear photos of the issue
  • Packaging photos if applicable
We reserve the right to assess claims before issuing refunds or replacements.

10. Intellectual Property
All content on this website, including:
  • Logos
  • Branding
  • Product images
  • Photography
  • Text
  • Graphics
  • Designs
is the property of Firkin Official and may not be copied, reproduced, distributed, or used without written permission.

11. Limitation of Liability
To the fullest extent permitted by law, Firkin Official shall not be liable for:
  • Indirect or consequential losses
  • Delays outside our control
  • Loss of profits or business
  • Third-party delivery issues
Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of information as described in our Privacy Policy.

13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
The latest version will always be published on this page.

15. Contact
For customer service or legal enquiries, please contact us through:
Firkin Official Contact Page

Last updated: May 2026